Key Highlights
- JCD, a French 3PL, modernized their warehouse operations by adopting Anchanto WMS and Operations Experience Software.
- Replaced outdated systems with scalable, integrated solutions, giving clients visibility and control over their operations.
- Manages 5,000 SKUs, 623,000 units of stock, and ships an average of 130,000 orders annually for 38 active customers.
JCD Logistique, a mid-sized 3PL in France, specializes in warehousing, distribution, and B2C fulfillment for digitally native and fast-growing e-commerce brands. Over time, their legacy WMS and separate integration tool created risks, inefficiencies, and gaps in client experience. Anchanto provided JCD with a WMS and Operations Experience software, enabling them to unify warehouse management and client-facing operations. This shift empowered JCD to scale confidently, deliver better service to its customers, and streamline order fulfillment for over a hundred thousand annual shipments.
Challenges Faced
JCD serves small, innovative e-commerce brands in sectors ranging from cosmetics to books and CBD (Cannabidiol) products. As their business grew, their technology stack created bottlenecks:
- Outdated WMS: JCD’s old WMS offered limited flexibility, was not maintained for evolving modern e-commerce workflows, and would soon become unreliable.
- Fragmented integrations: The fulfillment company depended on a small third-party provider for marketplace integrations and their maintenance, creating business continuity risks.
- Manual invoicing complexity: Carrier invoices had to be manually broken down across dozens of clients with their previous technology stack.
- Limited client visibility: JCD’s customers had to rely on calls and emails for updates, slowing down operations and affecting transparency.
- Mobile productivity gap: Previous workflows didn’t match the high productivity potential of warehouse staff relying on mobile tools.
Implementation
As one of Anchanto’s first customers in Europe, JCD took on Anchanto’s Warehouse Management System (WMS) and Operations Experience Software (OXM) with support from their implementation consultants, integration specialists, and trainers. The rollout included:
- Native webstore and carrier integrations, reducing dependency on external providers and ensuring reliable support.
- Workflow and design enhancements to the WMS mobile app to improve productivity as per the expected level.
- Adoption of specialized automated features for more efficient daily operations.
- Configuring sub-accounts and naming conventions within the reporting module to automate the allocation of carrier costs across multiple clients.
- Rolling out Ancahnto’s OXM as a client-facing portal, empowering JCD’s customers to self-manage orders, notifying more accurately incoming shipments, product updates, and order tracking.
Solutions
By modernizing their operations with Anchanto’s SaaS solutions, JCD was able to replace fragmented legacy systems with a unified platform that supports both internal efficiency and client-facing transparency. With Anchanto WMS and Operations Experience, they achieved:
1. Advanced warehouse operations management
JCD uses Anchanto’s cloud-based Warehouse Management System (WMS) to handle 5,000 SKUs and over 623,000 units of stock with precision. Features like fast pick pools, batch management, dispatch orders, and reporting streamline daily processes. Warehouse staff use the WMS mobile app, which Anchanto reworked to match their productivity needs, ensuring speed and flexibility on the ground.
2. Seamless integrations with sales channels and carriers
Anchanto’s native integrations eliminated JCD’s dependency on a small, third-party tool for connecting webstores and marketplaces. The WMS now automatically syncs orders, inventory, and parcel updates between JCD, their carrier network, and clients’ online stores. This ensures real-time data accuracy, reduces manual work, and offers reliable support if issues arise. Additionally, JCD managed to use new carriers already integrated with Anchanto’s WMS. This enabled smarter allocation of carriers for better service and savings.
3. Transparent client collaboration via Operations Experience
With Anchanto’s Operations Experience platform, JCD offers 38 clients direct access to manage and monitor their operations. They can sync new online stores, raise inbound notices, update product details, modify orders, and track parcels without constant back-and-forth emails or calls. This level of transparency empowers JCD’s clients to stay in control of their business while JCD focuses on execution.
4. Easy carrier cost allocation
Using Anchanto’s reporting module, JCD can now break down large carrier invoices into sub-accounts for each client. This automation helps them allocate carrier costs accurately across all customers, saving time in reconciliation and ensuring complete financial clarity for both JCD and their clients.
Outcomes
Since adopting Anchanto solutions, JCD has transformed both internal efficiency and client satisfaction. Here are some visible outcomes as a result of implementing Anchanto’s software:
- Scaled operations to handle 5,000 SKUs, 623,000 stock units, and 130,000 annual orders.
- Served 38 active clients with improved reliability and service quality.
- Reduced admin workload by simplifying cost reconciliation and reporting.
- Strengthened client trust through real-time visibility and fewer manual touchpoints.
- Supported the future foundation for growth of digitally native brands.
Conclusion
By replacing outdated and fragmented systems with Anchanto’s WMS and Operations Experience, JCD future-proofed its warehouse operations and elevated the services it offers to innovative e-commerce brands. With streamlined processes, empowered clients, and scalable infrastructure, JCD is now equipped to grow alongside the next generation of digital-first brands.
About Company
JCD Logistique is an independent logistics service provider with over a decade of experience in e-commerce fulfillment. The company manages logistics for more than 40 customers, offering personalized support, high-quality relationships, and dedicated contacts that make every client a priority. With a stable and experienced team, JCD emphasizes flexibility, accuracy, and fast response times—backed by strong in-house processes that minimize errors. People remain at the center of their approach, ensuring a caring work environment and long-term, sustainable partnerships.