EShopify Fulfillment Records 30% Reduction in Order Fulfillment Time with WMS Technology

EShopify Fulfillment was founded in 2021 to address critical fulfillment gaps in the UAE’s e-commerce after co-founders Anuj Sachdev and Ehab Elorfaly noticed the challenges faced by online sellers firsthand. Leveraging nearly two decades of combined experience, they built a fulfillment business designed to offer end-to-end solutions in the e-commerce supply chain. Their delivery services and solutions cater to both B2B and B2C clients. 

The company’s biggest achievements are their recognition as an Amazon-preferred vendor and the scaling of their operations with their recent expansion into Saudi Arabia. EShopify Fulfillment offers order processing, warehousing, and last-mile delivery solutions with a strong focus on efficiency, real-time visibility, and adaptability. However, as their business scaled, they noticed that their manual processes were posing challenges to their progress. 

Challenges

As EShopify Fulfillment’s operations scaled, the team faced increasing complexity in managing inventory, onboarding new clients, and handling warehouse operations manually. With rapid growth, manual processes proved unsustainable, leading to costly errors, time inefficiencies, inconsistent service levels, and difficulty in scaling operations. 

Here’s a detailed explanation of how manual operations hampered their business: 

1. Inventory inaccuracies and order delays

EShopify’s manual inventory management often resulted in inaccuracies and delays in order processing. Given that they were adding inventory and onboarding new clients manually, each step in the process took a long time to complete. Their inventory records also showed errors because of their manual processes. 

2. Storage and order picking inefficiencies

Managing processes like space allocation, stock receiving, and order picking manually made large-scale inventory and order management complex as EShopify Fulfillment’s operations grew. They lacked real-time visibility of the inventory which affected stock replenishment and storage space optimization. Without an accurate stock count, it was challenging to determine the ideal space for storing items. Similarly, identifying the location of a client’s inventory based on the order received was a long and complicated process. The lack of automation and real-time visibility caused operational inefficiencies and prevented EShopify Fulfillment from growing their business. 

3. Missed SLAs

Limited visibility into key metrics affected EShopify Fulfillment’s ability to consistently meet SLAs (Service Level Agreements) and manage order volumes efficiently. A lack of insights into their back-end performance, stock availability, and actions causing delays prevented the company from meeting set timelines. It also prevented them from understanding the actual cause of their delays. 

Implementation

EShopify Fulfillment realized the need for automation as their manual processes were no longer scalable. As their business grew, managing inventory, client onboarding, and warehouse operations manually was costing them time and causing errors. To solve these points, they needed to centralize their business functions and automate workflows. Following their market research, EShopify Fulfillment adopted Anchanto’s Warehouse Management System (WMS) technology. Anchanto’s user-friendly interface, robust functionality, and scalability aligned perfectly with their growth goals.  

“Choosing Anchanto’s WMS was a pivotal decision. The flexibility to scale and manage multiple warehouses allows us to grow confidently, without the bottlenecks of traditional systems.” 

Anuj Sachdev, Co-founder of EShopify Fulfillment 

Moreover, the SaaS company’s hands-on approach to implementation ensured a smooth transition with minimal disruption, empowering EShopify Fulfillment to set up workflows efficiently and focus on strategic growth. 

Solutions and Results

Technology is at the heart of every business operation these days and even more so in e-commerce and 3PL businesses these days. For EShopify Fulfillment, it enabled smooth scalability and ensured accuracy across their supply chain. Anchanto’s WMS directly addressed the fulfillment company’s core challenges, delivering tailored solutions that enhance efficiency, accuracy, and scalability. Let’s see how from the points below: 

1. Enhanced inventory management and accuracy

With real-time inventory visibility provided by Anchanto’s Warehouse Management system, their inventory errors reduced, and stock accuracy improved significantly. EShopify Fulfillment’s stock accuracy rose from 85% to over 95%, bolstering operational reliability and fulfillment speed. With the help of API-integrations powered by the WMS, the fulfillment company is also able to offer clients the ability to monitor inventory levels in real-time. This has enhanced their transparency and client satisfaction. 

2. Operational efficiency and sacalability

Through Anchanto WMS, EShopify Fulfillment can now automate warehouse functions, including space allocation, stock receiving, and order routing. This has led to a 30% reduction in their order fulfillment time. By automating setup processes, Anchanto enabled EShopify Fulfillment to handle high-volume shipments accurately, allowing their team to focus on strategic, growth-oriented tasks rather than manual work. 

3. Enhanced client onboarding and services

By using Anchanto’s Warehouse Managment solution, EShopify Fulfillment was able to standardize their processes. This enabled faster, more accurate client onboarding, reducing timelines from weeks to days. The implementation of the WMS simplified backend operations and strengthened EShopify Fulfillment’s service levels, allowing them to deliver on client expectations more consistently, and at a scale. 

4. Proactive SLA compliance and performance monitoring

Anchanto’s platform provided EShopify Fulfillment with real-time tracking and customizable reports, enabling strict adherence to SLAs and proactive issue resolution. Key KPIs, such as order processing time, stock accuracy, and warehouse space maximization, saw major improvements, ensuring that the company’s performance remains aligned with client needs and industry benchmarks. 

Today, Anchanto’s WMS has become a cornerstone of EShopify Fulfillment’s operational strategy, delivering the automation, accuracy, and scalability required to support their rapid growth.  

Over the next 4 to 5 years, EShopify Fulfillment plans to expand their fulfillment centers regionally and scale their client base significantly. Anchanto’s scalable platform will continue to play an instrumental role in enabling the logistics business’ ambitious expansion. This is aimed at ensuring the latter can effortlessly handle increased order volumes and onboard new clients while maintaining top-tier efficiency and accuracy across all operations.