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Sales Operation Executive-Malaysia


Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations across 14+ countries. Through its award-winning SaaS products and solutions, Anchanto enables eCommerce enablers/Distributors manage & run highly successful end-to-end eCommerce operations across Asia Pacific.

We're searching for a Sales Operations Executive to join our Sales team in Kuala Lumpur,Malaysia 

NOTE: Accepting applications only from people who are currently based in Kuala Lumpur,Malaysia(Citizens/PR Holders)

Key Responsibilities:

Sales Enablement  

Onboarding, Offboarding, and Improvement Plan 

  • Manage efficient and documented onboarding processes for new sales team members globally 
  • Develop & implement streamlined offboarding procedures ensuring a smooth transition for departing team members. 
  • Oversee the creation and maintenance of onboarding/offboarding documentation. 
  • Support the development of a improvement plan to ensure that enablement activities align with the Company's objectives with regular closure of feedback loop 

Support Enablement Activities and Performance Monitoring: 

  • Provide support for continuous enablement activities within the sales team. 
  • Drive follow-up actions and engagement related to ongoing enablement initiatives to ensure 100% adoption with active participation and effectiveness. 
  • Track and ensure the completion of sales training programs to enhance skills and knowledge 

Sales Operation 

CRM Adoption and Reporting: 

  • Contribute to the administration of HubSpot CRM tools, ensuring the accurate input of data and maintaining system integrity. 
  • Collaborate with teams such as Sales, Marketing, and Key Account Management, as well as other relevant stakeholders, to troubleshoot and address any issues related to CRM processes. 
  • Play a supportive role in implementing and maintaining executive initiatives and defined processes across departments. 
  • Provide training and assistance to sales team members in navigating and utilizing CRM tools effectively. 
  • Provide regular updates on Sales key performance indicators via CRM for Leadership  
  • Coordinate and organize monthly business review meetings, including agenda creation and documentation. 
  • Work closely with sales leadership to compile and distribute necessary reports and materials for review meetings. 
  • Drive follow-up actions and timelines based on outcomes of the business review meetings 

 Essential Requirements: 

  • Minimum of 1-2 years of experience in a sales operations or related role. 
  • Familiarity with CRM systems, preferably experience with Hubspot 
  • Strong organizational and project management skills. 
  • Excellent communication skills, both verbal and written. 
  • Ability to adapt to change and work effectively within a dynamic environment. 

 Personal Attributes: 

  • Detail-oriented with a focus on accuracy and precision. 
  • Proactive and self-driven, capable of working independently. 
  • Strong problem-solving skills and ability to prioritize tasks. 
  • Team player with a collaborative mindset. 
  • Willingness to learn and adapt to new technologies and processes. 

 This Sales Operations Executive role is pivotal in ensuring the seamless functioning of sales processes, with a particular focus on CRM administration, onboarding, offboarding, and effective coordination of monthly business review meetings.