Offer a branded tracking experience, customized communication, and real-time tracking visibility through a central platform that integrates with your entire ecosystem.
Equip your customers with real-time tracking information before they can ask "Where is my order?" and reduce the burden on your support staff.
Take customer experience to the next level with proactive communications throughout the delivery and return journey.
Lack of visibility leads customers to contact support for order updates, causing frustration on both ends.
Shoppers expect personalized messaging and real-time updates on order delivery.
Labor intensive and error-prone manual tracking causes delays and hampers business scalability.
Multiple carriers mean multiple tracking formats that need fail-proof integrations for accurate tracking data.
Delayed support results in confusion and lack of visibility around delays or exceptional situations.
Inaccurate and delayed tracking updates can lead to frustrated customers and poor online ratings.
Manual tracking methods lead to errors which in turn hamper the overall post purchase experience for shoppers.
Not having the ability to easily add more carriers & geographies can hamper the growth of the business.
Marketplaces & Webstores
• Get central visibility of all parcels across locations, channels, and carriers.
• Identify and promptly alert exceptional situations such as delays or failed deliveries.
• Equip your support staff with accurate tracking data and improve customer interactions.
• Proactively send automated notifications for order confirmation, dispatch, and delivery updates.
• Personalize the communication message and customize them with your branding & logo.
• Leverage multiple channels including email, SMS, and push notifications to always keep customers informed.
• Allow shoppers to track their parcels on a branded tracking page for a consistent experience.
• Easily create a customizable tracking page featuring your logo, colors, and messaging.
• Reduce customer queries by providing a self-service tracking page, minimizing WISMO (Where Is My Order) requests.
• Drive additional sales by strategically promoting related products and upsell opportunities to customers directly on the tracking page.
• Display compelling offers or discounts for complementary items to encourage additional purchases.
• Gather valuable customer feedback through a customized and branded NPS survey for enhanced insights.
• Access a pre-built integration library and seamlessly connect with a diverse range of carriers.
• Easily manage all connected carriers and their related data on user friendly platform.
• Connect your entire tech stack of OMS, WMS, TMS, ERP or CRM and create a fully connected ecosystem.
12-hour local-time support, 7 days a week
Dedicated account managers, at all times
Assistance in local languages
"When we speak about e-commerce logistics, I think technology is essential. Anchanto has perfected a synchronous relation between e-commerce logistics and order management."
Natal Iman Ginting
Managing Director, Telkom Metra Logistics
"Our business has grown from 30 to 6000 orders per day, thanks to Anchanto's powerful system and committed team."
CEO & Founder, Cloud Logic
"Anchanto’s technology and teams will enable our pragmatic e-commerce vision and strategy, grow our sales across countries and categories, and onboard more brands while maintaining our quality and values at heart."
Executive Director, Valiram
"Anchanto’s ready-made and powerful solutions, with most webstores and marketplaces pre-integrated, added to their ability to implement a customized solution were driving factors for us to select them to accompany Panasonic in the long term."
Managing Director, Panasonic Appliances Marketing APAC
"We were lacking interface with a lot of e-commerce marketplace and platforms. With Anchanto solutions, we found a way to grow by building the founding blocks of our eCommerce ecosystem."
Head of Asia-Pacific, Asendia
"We can see all our inventory centrally which helps us prevent overselling and achieve a 24-hour delivery rate for 95% of our orders with Anchanto solutions."
Founder and Chief Executive Officer, Jovian
"We were able to capture all the details from order processing until inventory and even the location of the stock. The processes are simplified, and the platforms are easy to use."
Director, UrStore Sdn Bhd
"With Anchanto we can serve a lot more product categories. Previously, we just focus on fashion, cosmetics, electronics, and household products. By now we are able to cater to the food industry as well."
Co-founder and Director, TresGo
"We grew from 4 to 60 employees, and started receiving updated information in real-time. We now manage 19 e-commerce stores with 4700+ SKUs online, and process 10K+ orders per month."
Xiao Yen Goh
Co-founder and Managing Director, Rurutiki
"With Anchanto’s SaaS technology, we complete 97.5% order fulfillment within 48 hours with minimum manpower. Their system also supports our vision to achieve omnichannel retail."
Rudy Dong Chao
Head of E-commerce & International Business Units, Poney
Achieve unparalleled success by embracing technology designed with your ecosystem in mind.