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Drive Customer Retention through Exceptional Post Purchase Experience

Offer a branded tracking experience, customized communication, and real-time tracking visibility through a central platform that integrates with your entire ecosystem.

Decrease WISMO Queries

Equip your customers with real-time tracking information before they can ask "Where is my order?" and reduce the burden on your support staff.

Foster Customer Loyalty

Take customer experience to the next level with proactive communications throughout the delivery and return journey.

Pitfalls of Not Addressing Your Challenges

Unable to manage WISMO queries

Delayed support results in confusion and lack of visibility around delays or exceptional situations.

Decreasing brand reputation

Inaccurate and delayed tracking updates can lead to frustrated customers and poor online ratings.

Inevitable increase in errors

Manual tracking methods lead to errors which in turn hamper the overall post purchase experience for shoppers.

Restrictions on scalability

Not having the ability to easily add more carriers & geographies can hamper the growth of the business.

Delivery, Implementation, customer support

12-hour local-time support, 7 days a week

Dedicated account managers, at all times

Assistance in local languages

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"When we speak about e-commerce logistics, I think technology is essential. Anchanto has perfected a synchronous relation between e-commerce logistics and order management."

Natal Iman Ginting

Managing Director, Telkom Metra Logistics

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"Our business has grown from 30 to 6000 orders per day, thanks to Anchanto's powerful system and committed team."

Sultan Joson

CEO & Founder, Cloud Logic

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"Anchanto’s technology and teams will enable our pragmatic e-commerce vision and strategy, grow our sales across countries and categories, and onboard more brands while maintaining our quality and values at heart."

Mukesh Valiram

Executive Director, Valiram

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"Anchanto’s ready-made and powerful solutions, with most webstores and marketplaces pre-integrated, added to their ability to implement a customized solution were driving factors for us to select them to accompany Panasonic in the long term."

Jake Hirose

Managing Director, Panasonic Appliances Marketing APAC

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"We were lacking interface with a lot of e-commerce marketplace and platforms. With Anchanto solutions, we found a way to grow by building the founding blocks of our eCommerce ecosystem."

Lionel Berthe

Head of Asia-Pacific, Asendia

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"We can see all our inventory centrally which helps us prevent overselling and achieve a 24-hour delivery rate for 95% of our orders with Anchanto solutions."

Jovian Mandagie

Founder and Chief Executive Officer, Jovian

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"We were able to capture all the details from order processing until inventory and even the location of the stock. The processes are simplified, and the platforms are easy to use."

Jack Jung

Director, UrStore Sdn Bhd

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"With Anchanto we can serve a lot more product categories. Previously, we just focus on fashion, cosmetics, electronics, and household products. By now we are able to cater to the food industry as well."

Nadhra Fauzi

Co-founder and Director, TresGo

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"We grew from 4 to 60 employees, and started receiving updated information in real-time. We now manage 19 e-commerce stores with 4700+ SKUs online, and process 10K+ orders per month."

Xiao Yen Goh

Co-founder and Managing Director, Rurutiki

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"With Anchanto’s SaaS technology, we complete 97.5% order fulfillment within 48 hours with minimum manpower. Their system also supports our vision to achieve omnichannel retail."

Rudy Dong Chao

Head of E-commerce & International Business Units, Poney