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Project Management Officer (PMO)


The Role :

We are seeking an experienced and strategic-minded Project Management Officer

(PMO) to join our dynamic team. The PMO will play a pivotal role in driving project success by initiating projects, optimizing resource allocation, auditing project processes, and ensuring seamless communication across various teams. The ideal candidate will have a proven track record as a PMO in large organizations with extensive development teams and a deep understanding of project management methodologies.

Key Responsibilities:

  1. Project Initiation:
  • Collaborate with sales, product, and engineering teams to understand client requirements and project objectives.
  • Help define project scopes, objectives, and deliverables in alignment with client expectations.
  1. Resource Allocation:
  • Work closely with relevant team members to allocate resources (teams, tools, etc.) to projects.
  • Monitor resource utilization and help adjust allocations as needed to optimize team productivity.
  • Conduct capacity planning to anticipate resource needs for future projects.
  1. Process Management:
  • Establish and enforce project management processes and best practices across the organization.
  • Conduct regular audits of project workflows and documentation to ensure compliance and identify areas for improvement.
  • Provide guidance and support to project managers and team leads in adhering to established processes.
  1. Reporting and Analysis:
  • Create and maintain reports in JIRA to track project status, resource allocations, and capacity utilization.
  • Analyze project data to identify trends, risks, and opportunities for optimization. · Prepare comprehensive reports for the Delivery Head, Chief Customer Officer and Executive leadership team, providing insights into project performance and key metrics.
  1. Stakeholder Collaboration:
  • Serve as a central point of contact for stakeholders across product, engineering, tech, and delivery teams for Customer projects.
  • Facilitate communication and collaboration among cross-functional teams to ensure project success.
  • Help address any project-related issues or escalations in a timely and efficient manner.
  1. Financial reporting and tracking
  • Track detailed costs by projects and at aggregate level.
  • Report on revenue, costs and margins at projects, program and overall BU level

Essential Requirements:

  • Bachelor's degree in Business Administration, Project Management, or related field.
  • Minimum 5 years of experience as a Project Management Officer (PMO) in large organizations with development teams exceeding 150 members.
  • Extensive knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA).
  • Strong analytical skills with the ability to interpret complex data and make strategic recommendations.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • Proven track record of driving project success and implementing process improvements in a fast-paced environment. Personal Attributes: Strong sense of ownership, ability to work independently.