About Anchanto:
Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L’Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations.
Headquartered in Singapore and with more than 10 local offices across Asia-Pacific, the Middle East and Europe, we are growing rapidly and looking for ambitious people to join our teams to build the future successes of Anchanto.
The Role (Describe the role):
We are currently seeking an experienced Solutions Consultant to understand the customers necessities and shape the requirements in order to meet business needs. Solutions Consultant is an intermediate-level position responsible for liaising between client and its business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Engineering team.
Key Responsibilities:
- Work in a customer facing role with diverse business and technical stakeholders to understand client business objectives, pain points, expectations regarding platform use cases and functionalities
- Work closely with various stakeholders and cross functional teams to Identify potential product ideas/improvements based on customer/market specific needs and feedback; and prioritize them to meet the client business needs
- Understand technical concepts well such as SOA, real-time vs batch integration, reporting & analytics, cloud hosting etc
- Good understanding of any high-level programming language is important. Viz java, C#, .net etc.
- Must be able to conceptualize, explain and white board business solution considering functional requirements of the customers
- Must be able to translate business solution to high level technical approach and be equally comfortable working technical team to explain in their lingo
- Must be able to understand end to end flow and the big picture to make sure that customer's problems are addresses appropriately
- Good architectural understanding of the tools and should be able to generate a mind map for the interconnected systems within Anchanto's service modules
- Assess the system architecture currently in place and work with developers to recommend solutions for improvements
- Formulate and define business requirements, functional/non-functional requirements for system functionality based on both user needs and a good understanding of information technology, business processes, and industry requirements.
- Remain up to date with product features and functionalities of Anchanto products with ability to provide demos to customers as necessary
- Analyze business client needs, document requirements into a Business Requirement Document and prepare Functional Specifications for the Product and review the test cases and perform the UAT
- Contribute to the analysis and drafting of business requirements and functional specifications, Use Case & user stories creation, prepare RTM(Requirement Traceability Matrix)
- Writing and Reviewing BRDs, FSDs, working closely with Business and operations stakeholders for requirement analysis
- Writing of Business Test Cases and support cross functional teams during the SIT & UAT with client
- Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and Engineering teams.
- Should be well versed with the SDLC cycle, familiar with using agile tools(JIRA, Confluence), quality and release control processes
- Should have technical knowledge to be able to drive technical/Product related changes with the Product/Platform Engineering teams.
- Should be able to feed inputs and status reports into management updates.
Essential Requirements:
- Candidates applying from South Korea must possess proficiency in the Korean language as it will be utilized in numerous client communications
- Overall experience of 8+ years with 3-5 years of relevant experience in supply chain operations, logistics and processes/e-commerce/Enterprise SaaS based companies
- A Desire to work in a high growth and rapidly changing environment
- Thorough understanding of APIs to lead technical discussions with clients/3rd party technical teams on areas such as API feasibility checks, data exchange formats, with the ability to get down to JSON/XML level definition as and when needed
- Ability to prepare Solution Design Document capturing data flow diagrams, source vs destination systems API parameter mapping for integrations (such as ERP, CRM, POS, DMS, Marketplace, webstore, carrier etc) and enhancements/Change Requests for each project
- Quantify business requests based on the efforts, time and cost and provide the most efficient solution to the customers and internal stakeholders
- Ability to prepare technical solution overview, define technical task list (WBS) along with associated effort estimations for the project scope signed off in BRD for each project
- Ability to Perform gap analysis and suggest solutions in case of scope creep/out of contract obligations
- Ability to self-manage time, prioritize tasks and manage projects with minimal supervision
- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
- Knowledge of applicable business systems and industry standards
- Proven analytical, data analysis, organization, and presentation skills
- Demonstrated ability to manage a diverse project portfolio spanning multiple industry verticals
- Consistently passionate for research, ideation, and exploration with understanding of business analysis procedures and concepts
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives
- Must have excellent communication skills to manage client management and customer experience
- Must solve customers' technical issues and development requests as they arise
- Must be able to understand the client's problems and suggest solutions within the possibility of the scope of the product
- Must possess the skills to suggest Non-functional requirements that the tool should have
- Must continually work with the core development team and research emerging technologies to propose newer integrations and migrations for Anchanto
Benefits
- Global Position, 30% Travel required.
- Medical Insurance (option to include parents)
- Personal Accident Insurance
- Annual Health Check-up
- Competitive salary package
- Learning opportunities
- Work hours: 09:00 AM to 06:00 PM
Personal Attributes:
- Adaptability: Demonstrates flexibility and resilience in a rapidly changing environment, embracing new challenges with a positive attitude.
- Analytical Thinking: Possesses strong analytical skills to assess complex business requirements, identify solutions, and perform data analysis effectively.
- Effective Communication: Exhibits clear and concise communication skills, both written and verbal, fostering collaboration with diverse stakeholders, clients, and technical teams.
- Problem-Solving Orientation: Displays a proactive approach to problem-solving, addressing technical issues and development requests with creative and efficient solutions.
- Team Collaboration: Works effectively both independently and as part of a team, understanding the value of collaboration in achieving shared objectives.
- Client Focus: Maintains a customer-centric mindset, understanding client problems and needs while delivering solutions within the scope of the product.
- Continuous Learning: Demonstrates a passion for research, ideation, and staying abreast of emerging technologies, contributing to ongoing improvements and innovations.
- Project Management Skills: Exhibits the ability to self-manage time, prioritize tasks, and efficiently manage projects with minimal supervision.
- Innovative Thinking: Embraces a mindset of innovation, contributing to the generation of product ideas and improvements based on market needs and feedback.
- Technical Acumen: Possesses a good understanding of technical concepts, high-level programming languages, and the software development life cycle (SDLC) to drive technical changes effectively.
- Client Relationship Management: Manages client relationships effectively, ensuring a positive customer experience and addressing technical queries and requirements.