Confidently answer ‘where is my order questions’ with uniform visibility of all your parcels, deliveries, exceptions and returns across multiple carriers.
Easily access tracking data from multiple carriers on a central platform and gain global visibility of all parcels.
Take the load off your customer support staff by equipping shoppers with accurate and timely tracking updates on their orders.
Difficulty maintaining thousands of tracking events per month due to lack of robust integrations.
Unable to standardize raw shipment data from carriers into a single global standard that is easy to work with.
Irregularity in notifications regarding failed delivery attempts, missing, damaged or stuck parcels, and return orders.
Lack of carrier compatibility, limited features, outdated technology, and higher maintenance costs.
Not having robust & latest technology for data volume management can lead to a total collapse of your business.
Manually mapping raw tracking events will cause operational inefficiency and result in fragmented tracking information.
No visibility in exceptional situations such as delays will lead to loss of business and impact end user experience.
Unable to add more carriers and expand to more locations due to old and inefficient systems.
Warehouses Using Our Solutions Globally
Carriers Integrated Globally
B2B and B2C Orders Processed
SKUs Managed
• Confidently answer ‘where is my order questions’ by quickly looking up delivery details through order ID or tracking number.
• Easily search for multiple parcels through advanced search & filter options and view end-to-end delivery information.
• Get accurate and detailed tracking information from all your carrier partners in real-time.
• Access a library of pre-integrated global shipping carriers and connect with them in just a few clicks.
• Increase operational efficiency with a platform that can handle large volumes of parcel data through robust system integrations.
• Easily share tracking information with marketplaces and any other e-commerce platform in your ecosystem through our Open API hub.
• Automate the transformation of raw tracking events into standardized events and minimize errors and manual intervention.
• Easily map raw tracking events from multiple carriers to standardized formats on a user-friendly interface.
• Standardize up to 60K+ events per minute without any lags across multiple carriers, time zones, and locations.
• Easily create a customized tracking page that features your logo, messaging, and colors to enhance customer experience.
• Automatically trigger branded email notifications to shoppers at each delivery milestone and always keep them in the loop.
• Encourage customers to provide feedback through a customized NPS survey on your tracking page, email, SMS, or social channels.
• Track carrier performance across all countries by measuring delivery status, SLA compliance, and average delivery time.
• Closely monitor return shipments with detailed reports on ‘reasons for returns’, ‘new vs returned shipments’, and return volumes in a specific period.
• Easily identify exceptions such as theft, custom holds, damaged or lost parcels and forecast delays by carriers.
12-hour local-time support, 7 days a week
Dedicated account managers, at all times
Assistance in local languages
Achieve unparalleled success by embracing technology designed with your ecosystem in mind.
