LILO Fulfillment Hits Peak Efficiency with 6-Hour SLAs and Seamless Scalability Powered by Anchanto
Case Studies
Key Highlights:
- Achieved 6-hour SLA for every order processed using Anchanto OMS and WMS.
- Seamlessly managed 15,000+ daily peak season orders with automatic pick, pack, and expiry tracking.
- Scaled operations across beauty, fashion, electronics, and many more home goods sectors using a flexible fulfillment approach.
LILO Fulfillment is a subsidiary of Lion Parcel (Lion Group). It was founded in 2021 to provide end-to-end e-commerce logistics services in Indonesia. Backed by the experience and infrastructure of its parent company, LILO sought to differentiate itself by offering integrated fulfillment powered by technology, including warehousing, transportation (air, sea, and land), and last-mile delivery.
Requirements
Before LILO launched its fulfillment business in the fast-growing Indonesian e-commerce space, it identified several operational and service gaps that needed attention. Additionally, their target audience, e-commerce businesses, demanded tailored solutions. As a result, the company had to focus on these key areas:
- Real-time data and automation: There was a strong need for real-time inventory management and automated workflows to ensure speed and accuracy.
- Fulfillment flexibility: Given the nature of the industries they were serving, there was high demand for flexible fulfillment services, each with unique handling needs. For example, expiry tracking for beauty products and serial tracking for electronic goods.
- SLA requirements: There was high pressure to meet SLAs, especially during peak periods when order volumes exceeded everyday quantities. This required optimal management of time, resources, and inventory.
- Integrations: The company needed a scalable solution to unify fulfillment, warehousing, and last-mile delivery under one roof. Through this they would be able to maintain seamless flow of information and ensure minimal errors and challenges.
Implementation
LILO studied global fulfillment best practices and identified WMS and OMS systems were critical for rapid growth. Based on industry recommendations and in-depth research, Anchanto emerged as the top choice.
Therefore, prior to their business launch, LILO implemented Anchanto’s Order Management System (OMS) and Warehouse Management System (WMS). The SaaS technology’s experienced implementation team ensures smooth onboarding, enabling LILO to quickly activate the OMS and WMS solutions and begin operations without delays.
Outcomes
By adopting Anchanto’s solutions, LILO was able to launch an efficient business that meets business targets and customer expectations. Anchanto’s tailored solutions enabled responsive operations and the following outcomes:
1. SLA in record time
LILO Fulfillment is able to process all orders in under 6 hours today with the help of their integrated order and inventory management systems from Anchanto. Orders are received immediately through the OMS via integrations with the marketplaces and webstores their clients use across Indonesia. These orders are then automatically processed, avoiding errors and delays. The last-mile delivery integration with Lion Parcel is also accessible directly through the Anchanto platform enabling easy last-mile fuflillment.
2. Customer satisfaction
Anchanto’s comprehensive dashboard features make it easy for LILO’s customers to monitor sales movement and inventory visibility, helping them identify top-selling products and make accurate business decisions. The real-time tracking and visibility features have built client trust and LILO’s operational transparency. Anchanto has also enabled LILO to onboard brands quickly through their comprehensive onboarding features.
3. Business scalability
Anchanto forms the backbone of LILO’s expansion plans, supporting new warehouses and higher order volumes nationwide. Today, LILO can handle order surges without disruption. During peak seasons, the company fulfills over 15,000 orders daily without error and delays. This efficiency is the result of the OMS and WMS automations. These automations are available across processes like picking and packing, batch and expiry management, and exception handling. This has improved accuracy and time management.
4. Flexible services across industries
LILO Fulfillment serves clients across the beauty, fashion, electronics, and household goods industries. Each requires tailored processes like expiry-based product movement like FIFO (first-in, first-out) and FEFO (first to expire, first out) and serial number tracking.
Conclusion
With Anchanto OMS and WMS at its core, LILO Fulfillment has built a highly responsive, scalable, and flexible logistics ecosystem tailored to Indonesia’s dynamic e-commerce landscape. The technology not only strengthens LILO’s current operations but also positions it for future growth. This empowers the brand to deliver excellence at scale across all industry verticals.
About Company
LILO Fulfillment offers end-to-end fulfillment services including order processing, picking and packing, inventory management, storage in warehouse, and pick up for last-mile delivery. The company has its own expedition which is Lion Parcel with its land, sea, and air fleets. The logistics service providers offer e-commerce businesses sensitive solutions for their specific needs. They house products from various industries such as fashion and beauty to consumer electronics and household appliances.