How SkinX Improved SLA Performance by 50% with Anchanto Technology 

Key Highlights:

• SkinX improved SLA performance by 50% with Anchanto’s Order and Warehouse Management Solutions.
• Anchanto enabled SkinX to centralize multi-channel order management and scale operations efficiently across marketplaces, B2B customers, and its proprietary platform.
• The implementation of Anchanto’s technology supported inventory accuracy, batch tracking, and real-time analytics enabling rapid business growth.

SkinX, Thailand’s first teledermatology platform, experienced exponential growth as it evolved into a full-scale e-commerce provider for skincare products. To keep pace with rising order volumes and expanding sales channels, SkinX required a scalable and centralized backend system. Anchanto’s integrated Order and Warehouse Management solutions offered the real-time visibility, speed, and automation required to meet SkinX’s operational goals. With Anchanto, SkinX significantly improved its order accuracy and SLA compliance while preparing for long-term growth.

Challenges

SkinX is an online dermatology consultation service provider and e-commerce business based in Thailand. It combines telemedicine with nationwide product delivery. As the company scaled rapidly across multiple sales channels and customer segments, it faced some operational challenges:

• Lack of scalability in existing systems: Their previous processes couldn’t support fast-growing order volumes across online marketplaces, offline channels, and app-based sales.
• Manual inefficiencies in inventory handling: With a heavy dependence on people to manage inventory batches, expiry dates, and growing SKU counts, inventory management and data were prone to errors.
• Siloed operations across channels: With orders coming in from its own sales channel, different marketplaces, and B2B partners, SkinX was challenged with order management inefficiency and needed centralized visibility.
• Limited data access: Rapid decision-making was also hampered by a lack of actionable, real-time analytics and reporting.
• Rising pressure on SLA compliance: Customers expected speed, quality, and reliability, but without automation, maintaining consistent SLAs was difficult.

Implementation

To build a strong operational foundation, SkinX implemented both Anchanto Order Management (OMS) and Warehouse Management (WMS). Anchanto’s ability to integrate across channels—including SkinX’s proprietary platform, marketplaces, and offline channels—was critical to the deployment.

The onboarding process involved close collaboration between SkinX’s operations and Anchanto’s implementation teams. The team from Anchanto ensured each requirement, such as API integrations and distributed warehouse needs, were addressed. They also showed the SkinX’s operations staff how to effectively use the software to derive maximum efficiency.

Solutions

To overcome its operational challenges and build a scalable fulfillment engine, SkinX deployed Anchanto’s Order Management and Warehouse Management System. The following solutions play a key role in the company’s success today:

1. Centralized Multi-Channel Management

Anchanto OMS integrated with SkinX’s proprietary app, marketplaces like Shopee and Lazada, and offline channels to consolidate orders in one place, enabling consistent processing and SLA tracking.

2. Smart Warehouse Operations

Anchanto WMS automated inbound and outbound processes, improving inventory accuracy and SKU management. Moreover, it offered batch and expiry date tracking ensuring distribution of products before expiry for minimal wastage.

3. Real-Time Visibility and Analytics

Anchanto’s dashboards provided SkinX with actionable, real-time data on inventory levels, order status, and fulfillment KPIs in a single location. This supports the need for faster decisions and better planning.

4. Automated Order Splitting

Anchato’s SaaS technology supports order splitting, a solution that SkinX finds quite helpful. This feature enables the company to split and fulfill partial orders based on product availability. In turn, SLA performance improves without delaying the entire order.

5. Scalability Across Locations

Anchanto’s cloud-based systems allowed SkinX to rapidly scale its backend without investing in physical infrastructure. The company added new sales channels, increased the SKUs managed, and expanded warehouse capabilities without disruption. As a result, operational performance remains consistent despite rising order volumes and SKU counts.

Outcomes

Since implementing Anchanto’s SaaS solutions, SkinX has achieved significant operational gains:

• 50% improvement in SLA compliance, even as order volumes grew.
• Greater inventory accuracy, including precise tracking of batches and expiry dates.
• Expanded SKU management, supporting a broader product range without sacrificing control.
• Real-time multi-channel order processing, enabling faster fulfillment and delivery.
• Improved decision-making, with access to fast, data-driven insights via Anchanto dashboards.

Conclusion

By adopting Anchanto’s OMS and WMS, SkinX future-proofed its e-commerce operations and positioned itself to deliver on its promise of convenience, trust, and high-quality medical product delivery. Anchanto’s flexible and scalable technology will continue to support SkinX as it plans regional expansion and further service innovation.

About the Company

SkinX is a pioneering teledermatology and skincare e-commerce platform in Thailand, offering integrated online consultations, pharmacist support, and product delivery. Backed by Samitivej Hospital and SCB 10X, SkinX merges medical expertise with digital innovation to serve customers across the country. With a mission to deliver quality healthcare services beyond physical boundaries, SkinX continues to set the standard for end-to-end digital healthcare experiences.