How Asendia Improved Productivity and Visibility with a Single Platform Shift
Case Studies
Key Highlights
- Asendia UK successfully transitioned from a legacy system to Anchanto’s SaaS-based Warehouse Management Solution, unlocking scalability and flexibility.
- The implementation empowered Asendia with real-time visibility, improved fulfilment accuracy and agility to meet increasing customer expectations.
- A modern dashboard and intuitive interface have made daily operations easier for warehouse teams and simpler to manage across sites.
Asendia UK, a global logistics provider, was formed through a strategic partnership between La Poste and Swiss Post. The company operates across more than 200 countries and territories, delivering innovative cross-border e-commerce logistics solutions.
As their operations expanded, Asendia UK needed a warehouse management platform that could keep pace with rising demand and more complex customer requirements.
To support this, they adopted Anchanto’s SaaS-based Warehouse Management System (WMS), a flexible, scalable, and integrated solution that streamlined their operations and supported their growth.
Challenges
Before adopting Anchanto’s solution, Asendia UK faced several key challenges in their logistics operations:
- Dated Technology: Asendia UK used a legacy warehouse management system (WMS) with outdated technology and a poor user interface. The system lacked regular updates, and even minor upgrades incurred additional costs. It wasn’t keeping up with operational demands or user expectations.
- Limited Flexibility and Scalability: The license-based WMS made customization slow and complex. Managing multiple warehouses and adapting the system for new clients or use cases became increasingly difficult.
- Disconnected Ecosystem: To meet fulfillment demands, Asendia needed better integration between inventory and multiple sales channels. Their legacy WMS couldn’t support these integrations, restricting business scalability.
Solutions
To address these challenges, Asendia UK implemented Anchanto’s Warehouse Management System, unlocking key operational improvements. Anchanto worked closely with Asendia to ensure a customized solution tailored to their operational needs. The platform’s user-friendly interface made staff training quick, ensuring smooth adoption across our establishments in Singapore and the UK.
1. Streamlined Operations and Enhanced Visibility
Anchanto’s WMS provided Asendia with centralized control and real-time visibility over inventory and orders, improving efficiency across multiple locations. This enhanced visibility led to improvement across warehouse processes and helped Asendia manage growing business demands more effectively.
2. Flexible and Scalable Solutions
With Anchanto’s flexible WMS, Asendia could easily adapt to specific operational needs, such as configurable picking locations and task allotment flexibility. These capabilities allowed Asendia to efficiently manage complexities like expiry dates and batch numbers, supporting a scalable solution to adapt to varied customer profiles and onboard new work with fewer constraints.
3. Connected Business Ecosystem
Anchanto’s WMS is seamlessly integrated with carriers, internal systems, packing benches, and online sales channels. This connected ecosystem ensured smooth data flow and real-time updates on orders, tracking, and inventory, optimizing fulfillment and improving coordination across multiple touchpoints, reducing the number of manual workarounds previously needed
4. Enhanced Customer Satisfaction and Scalability
The WMS platform from Anchanto has helped Asendia add value for customers by including services such as personalised insert management and clearer inventory tracking. These improvements have supported stronger service reliability and customer confidence.
“The user dashboard is where Anchanto really adds value. It’s simple to navigate and gives us much better visibility day to day. Their team is also responsive and open to adjusting the system when our requirements change.” Carl Loader, UK Operations Director, Asendia UK.
Conclusion
Asendia’s partnership with Anchanto marked a significant shift in their logistics operations. The adoption of SaaS technology, along with a more intuitive dashboard and interface, has helped overcome limitations, enhanced customer service, and supported their mission to simplify global market access through innovative logistics. /the software is also helping out team work more efficiently and respond effectively to customer needs
About the company
Asendia is one of the world’s leaders in international e-commerce and mail, delivering packages, parcels , and documents to more than 200 destinations across the globe. With a rich heritage from founding companies La Poste and Swiss Post, Asendia combines extensive international and local know-how. Asendia’s expertise is broad-reaching, encompassing different aspects of e-commerce, from webshop software and marketplace management to international logistics. Asendia’s vision is to empower its customers worldwide with seamless access to global markets through our innovative and sustainable cross-border e-commerce logistics solutions. Asendia employs over 2,000 people in Europe, UK, Asia Pacific and the USA – a global network blended with a local presence.