You are invited to an exclusive conference held at the Soho Hotel in London to network and discuss the latest e-commerce and logistics trends.
DATE & TIME
April 19, 2023
02:00 PM - 06:30 PM
LOCATION
The Soho Hotel,
4 Richmond Mews, London, W1D 3DH, United Kingdom
1. Learn from global UK brands on their e-commerce strategies for revenue and loyalty
2. Join 40+ peers facing similar challenges and learn about their innovative solutions
3. Explore opportunities for market expansion in the face of global challenges
4. Engage in an interactive panel with e-commerce & logistics veterans
5. Discover new tech innovations for scaling in a competitive
1. E-commerce Logistics Optimization
2. Carrier Partner collaboration
3. Returns Management
4. Fulfilment efficiency
5. Overcoming Cross Border Challenges
And much more. The conference will be followed by networking cocktails.
Andy Hooper, CEO of Global E-commerce Experts, will share valuable advice for retailers looking to expand into new markets and offer key insights on marketplaces, entering new countries, and customer service strategies. Drawing from the success stories of his clients, he will highlight important lessons learned. Andy will also discuss the advantages of integrated technology for backend operations, including product listing, order management systems (OMS), and warehouse management systems (WMS). Furthermore, he will delve into the role of social media in both B2B and B2C business expansion, providing insights and recommendations for leveraging these platforms effectively.
In today's fast-paced e-commerce world, selecting the right carrier partner has become critical to achieving success. Adam Wilson, Regional Sales Manager at DPD will explore the factors that impact check out conversion and customer experience, and how choosing the right carrier partner can positively impact both. He will discuss the importance of evaluating carrier performance, delivery speed, shipping options, and other key factors in selecting a carrier partner that aligns with your business needs.
E-commerce has opened up new opportunities for logistics services. Brands, sellers, enablers, and retailers are all searching for specialized logistics services to meet their unique needs. In this presentation, Abhimanyu Kashikar, COO and co-founder at Anchanto will explore how 3PL digitization can help businesses take advantage of this growth and meet the evolving demands of e-commerce logistics. He will discuss the role of technology, including automation and integrations, in streamlining operations and enhancing the customer experience. Additionally, Abhimanyu will explore how incumbent logistics businesses have the perfect opportunity to scale to a complete omni-channel logistics model, allowing them to deepen customer relationships and achieve long-term success.
Stuart Hill, COO of Matches Fashion, will share valuable insights on the company's growth story, the challenges it overcame, and the essential operational foundations they implemented to scale their online retail business. He will discuss the importance of UK fulfillment for retailers and offer suggestions for growing B2C sales. Additionally, Stuart will explore the future of B2C clothing retail, the role of backend e-commerce technology in online retail, the benefits of SaaS, and tips for successful social media and customer service strategies.
In today's competitive e-commerce landscape, delivery excellence is crucial to the success of online sellers. In this panel discussion, industry experts will share insights on the significance of the delivery experience and its impact on customer loyalty and retention. We will explore the latest trends in delivery, and the pivotal role technology and channel connectivity play in improving it. Our panelists will also address the challenges of delivering a seamless experience and offer strategies to overcome them and stand out in the e-commerce market.
Simon Batt, CEO of Asendia UK will explore how effective return management can drive sales growth and customer satisfaction. He will present the latest trends in return management, including automation, technology, and analytics, and how they can help businesses reduce costs, streamline operations, and improve the customer experience. Simon will share insights on the best practices for developing a return management strategy that aligns with your business objectives, selecting the right partner, and how to ensure that returns are processed quickly and efficiently.
