INFORM. ENGAGE. RETAINIncrease customer lifetime value and decrease support costs
Delivery Experience Management
Enhance customer engagement at every stage of their journey—from checkout to post-purchase support and after delivery experience.
Trusted by leaders across regions, categories, and industries
Proactively engage with your customers and build loyalty
Acquiring new customers can be upto 25 times more expensive than retaining existing ones. Through D2C or webstore sales, brands can directly engage with customers and build lasting relationships. Anchanto helps e-commerce brands in maximising repeat purchases and minimizing support costs. Through accurate and real-time tracking information, a brand’s support team can resolve queries faster and customers can always stay informed on their order status.
DELIVERY EXPERIENCE MANAGEMENT SOLUTIONDecrease WISMO queries, increase customer delight
Purpose-built for e-commerce brands to proactively engage with their customers at each step of their buying journey.
Let’s talkEmpower your support teams with detailed tracking information
Reduce support call durations by allowing staff to easily access tracking data on a central platform and resolve customer queries faster.
Confidently answer customer tickets through accurate predictions of the ‘estimated delivery date’ for all orders.
Pre-empt customer inquiries by identifying critical orders such as those stuck at customs or delayed in delivery and inform customers in advance.
Monitor carrier performance and delivery SLA compliance to improve overall operational efficiency.
Configure a branded tracking page for live order tracking
Avoid redirecting your customers to a generic courier tracking website. Instead, offer a branded tracking page and allow them to track their orders directly.
Create brand recall by customizing the tracking page with your brand’s logo, fonts, and colours, ensuring it matches the look and feel of your website.
Upsell and cross-sell new products by including ad banners and upcoming promotions on your branded tracking page.
Drive customer retention through proactive communication
Reduce WISMO and WISMR queries by actively communicating delivery or return status updates with accurate and detailed information.
Ensure customer trust by sending customized order tracking notifications via email, SMS or WhatsApp, with your preferred sender name, brand logo, font and colours.
Measure customer loyalty and identify promoters and detractors by including a branded feedback survey in email notifications or on the tracking page.
Pre-integrated with global carriers and e-commerce systems
Access an Open API hub and enable customers to use tracking data & build their own reports, use it for their internal tracking systems or leverage it in other ways.
Easily connect with 50+ shipping carriers and postal services and manage large volumes of parcel data centrally.
Enable your e-commerce partners to use real-time tracking information through your system for better decision making.
USER CATEGORIESBuilt for all types of businesses
- Brands and Retailers
Built for brands and retailers to directly engage with their customers and offer an exceptional post-purchase and delivery experience. With Anchanto, these businesses get access to accurate & standardized tracking information from multiple sources. Central tracking data enables them to keep their customers always informed about their orders.
- Marketplaces
Anchanto’s ‘Delivery Experience Management’ solution equips up and coming e-commerce marketplaces with centralize data from multiple carriers and allows them to communicate order status updates with their customers in real-time.
READ AND REFLECT Resources and Insights
Explore all resourcesFAQsFrequently Asked Questions
Find answers to common questions about our products and services
1. What is Delivery Experience Management (DEM)?
Delivery Experience Management (DEM) covers the post-purchase stage of e-commerce, including order tracking, customer updates, and support. By ensuring reliable, branded, and timely deliveries, it builds trust from purchase to final handover.
2. How can businesses improve the last-mile delivery experience?
Businesses can improve last-mile delivery by offering real-time tracking, proactive alerts. Branded notifications and transparency throughout the journey increase reliability and customer trust.
3. What are the common challenges in delivery experience?
Challenges in delivery experience include high consumer expectations for speed and timely updates, rising shipping and return costs, limited visibility across supply chains, and infrastructure gaps that cause delays or failed deliveries.
4. How does delivery experience affect repeat purchases?
A good delivery experience builds loyalty by meeting expectations, proactive communication, cross selling and up selling on branded tracking page and encouraging repeat purchases. Poor handling, such as delays or lack of updates, erodes confidence and drives customers to competitors.
5. What technologies improve delivery experience?
Technologies that improve delivery experience include APIs for seamless carrier integrations, real-time order tracking, and automated branded messaging through email or SMS. Anchanto’s software uses these to reduce inquiries, improve visibility, and enhance customer satisfaction.