OPERATIONS EXPERIENCE
All your customer operations in one platform
Anchanto Operations Experience Management is a one-of-a-kind operations management tool to enable fast onboarding & central customer management. With seamless information exchange between systems and minimal human effort, Anchanto Operations Experience empowers service providers with unparalleled control and visibility over their e-commerce operations.
Trusted by leaders across regions, categories, and industries
ANCHANTO OPERATIONS EXPERIENCEBecome a specialized e-commerce partner for your brands
Fragmented and inefficient information exchange and customer management drive up operational costs, cause critical onboarding delays, and slow down day-to-day operations. Service providers waste resources managing customers with outdated, error-prone processes, leaving customers frustrated and overly dependent on providers for updates and reports. Anchanto Operations Experience Management is an operations management platform that provides a branded centralized portal to service providers so that they can onboard and manage multiple customers on a single platform. With OXM, service providers can go beyond being providers to becoming key e-commerce partners for brands.
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PURPOSE BUILT FOR SERVICE PROVIDERS AND RETAILERSConnected Customers, Empowered E-commerce
Anchanto Operations Experience acts as a connecting layer between your and your customers’ systems, integrating every aspect of your business into theirs.
- 01 . Onboard Customers Fast & Get Central Control
Automate your onboarding flow & manage customers by onboarding status, integrated platforms and performance.
Become a specialized service provider by providing a self-service branded portal to your customers.
Get data and insights about all your customers on a single dashboard.
- 02 . Enable Real-time collaboration with a branded portal
Automate data collection & exchange by connecting your systems to that of your customers through Anchanto OXM.
Significantly reduce the go-to-market time of your customers with a unified portal for them to manage their order & inventory operations.
Provide customers with access to your existing integrations & automate real-time information push to customer’s portal.
Reduce dependency on your customer support team with automated data exchange.
- 03. Empower your customers with self-service options
Give your customers the independence & flexibility to perform e-commerce operations on a lightweight platform.
Connect customer sales channels & enable them to orchestrate & manage orders.
Offer complete inventory visibility to your customers for accurate inventory allocation & order fulfillment.
Streamline fulfillment by letting customers manage shipping labels, carriers, order rules and more.
- 04. Integrations that go all ways
Easily integrate with any OMS, WMS, CRM, ERP, DMS, TMS, shipping channel or any third-party systems.
Streamline information flow between your existing technology stack, partner ecosystems, channels and carriers.
Achieve complete flexibility and agility by accessing our library of Open APIs.
Real stories, global successes.
"Anchanto’s technology and teams will enable our pragmatic e-commerce vision and strategy, grow our sales across countries and categories, and onboard more brands while maintaining our quality and values at heart."
Anchanto Operations Experience
key capabilities
White-labeled customer portal
Create a branded portal for your brands & retailers with your logo, typography, and color palette
Dashboard for full visibility
Quick visibility into product availability, order status, inventory count, shipment status, and other parameters.
Easily connect to marketplaces
Connect or disconnect with 70+ marketplaces and webstores with ease and sync your orders and products.
Ready platform integrations
Fast integration with ERPs, CRMs, Anchanto’s products, or any other platform in your ecosystem
Customer performance dashboard
View customers by activities, inventory count, order status, SLA status, on-time deliveries, and more.
Centrally manage inventory
Add, manage & sync products from all online sales channels to keep your inventory updated.
Fulfil orders at speed
Create, export, or modify orders including cancellations and returns from all channels
Manage all customers centrally
Enhance customer management by adding new customers or editing existing ones in a single platform
Fast inbound operations
Create, view, edit, and cancel purchase orders(PO) and advance shipping notes (ASN) with ease.
ANCHANTO SOLUTIONS
Solutions including Anchanto
Operations Experience
ANCHANTO OPERATIONS EXPERIENCE Discover Product Modules
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Admin Dashboard
Get a summary of key metrics such as inventory, orders, shipments, and SLA compliance and monitor customer activities.
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Customer
Access simplified customer management, enabling real-time access to add, edit, activate, and deactivate customer data effortlessly.
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Integrations
Connect with your existing systems like sales channels, WMS, Carrier Service, and CRM & offer access to the same via the customer portal.
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Admin Order View
Fetch order data in real-time from all connected sales channels of customers & facilitate accurate inventory planning & order fulfillment.
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Branding
Customize the customer portal according to your requirements with options such as custom domain name, colors, & typography.
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Customer Dashboard
Get an overview of business operations, consolidating marketplace performance, inventory, and order statuses.
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Inventory
Access real-time inventory visibility and take actions such as add new inventory, activate/deactivate inventory and bulk uploads.
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Orders
Manage & orchestrate B2B & B2C orders for all sales channels & easily facilitate order processing, cancellations & returns.
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Inbound
Simplify restocking with Purchase Orders, Advance Shipping Notes, and inbound order management via a user-friendly grid.
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Supplier
Manage suppliers by creating, bulk uploading, activating/deactivating, and editing supplier details seamlessly.
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Shipment
Easily create, edit, and manage shipments with marketplace integrations, carrier integrations, shipment tracking, & label printing.
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Integrations
Connect marketplaces, webstores, and carriers seamlessly for streamlined information exchange and easy configuration.
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Reports
Consolidate various reports—orders, returns, inventory, shipments, and more—into a comprehensive operations summary.
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Self-service & Customer Support
Manage personal info, passwords, printer setups, user roles, invoices, and support tickets with multilingual assistance.
BUSINESSES WE SERVEBuilt for strong e-commerce services
and robust client management
- Logistics Service Providers
Anchanto Operations Experience helps service providers stand out as a technology-driven industry leader against their competitors by offering brands a premium solution to manage their operations. OXM makes customer management central, easy and efficient. It automates the service provider’s operations and helps reduce overhead costs of managing customers.
- Retailers
Anchanto Operations Experience benefits retailers by offering comprehensive visibility to their stakeholders. With real-time access to inventory dashboards, retailers can reduce the time spent on data collection and optimize stock management across suppliers and distributors. Through a branded portal, retailers can enable real-time collaboration, providing innovative value-added services that strengthen long-term partnerships.
MEDIA LIBRARY Resources and Insights
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